Trips Terms & Conditions

By booking a trip with the European Coaster Club, you confirm that you have read, understood, and agree to the following Terms & Conditions.

By submitting the online booking form, you are agreeing to enter into a contract with European Coaster Club and be bound by its terms.
That contract will be formed when we send you an email or other written communication accepting your booking (and not before). We reserve the right to reject any booking for any reason.
That contract will be in English and will be subject to the laws of England and Wales. You agree to submit to the jurisdiction of the English courts in relation to any issue relating to that contract.
Check all information is correct before submitting the booking form.
We may keep a copy of the booking form and these Terms and Conditions, and we advise you to retain a copy of the same.
To comply with GDPR, we only ask for personal data that is relevant to the trip. You should expect to receive a confirmation email, and further correspondence regarding the trip. By submitting your booking, you understand and accept what correspondence you may receive.
We will not use submitted data for any other purpose.

A booking is confirmed once the required deposit (or full payment, if applicable) has been received and written confirmation has been issued.
Deposits are as follows:
- Day or weekend trip, full payment at time of booking
- 4-7 day trip £200 (£250 single room)
- 8 days or more £450 (£550 single room)
Deposits are refundable up until the stated payment deadline.
No deposits will be refunded after the payment deadline has passed.
Once the payment deadline has passed, any refunds are subject to all charges incurred by the club, including but not limited to accommodation, transport, park entry, and other trip costs.
Full payment must be received 60 days before the trip commences, or other final payment deadline provided by the trips team.
All prices are per person unless stated otherwise.

Cancellations made before the trip booking deadline will receive a refund of the sums received.
Cancellations made after the payment deadline are subject to all charges incurred by the club and may result in no refund.
No refunds will be given for unused services, including missed park visits, accommodation nights, or transport.
Name changes may be permitted at our discretion and may incur an administration fee.
We reserve the right to make changes to accommodation, transport, itinerary, or park visits due to operational, safety, or unforeseen circumstances.

Where possible, suitable alternatives of a similar standard will be provided.
If the trip is cancelled by us, a full refund of payments made will be issued.
We are not responsible for any additional costs incurred by customers, including independently booked travel or personal expenses.
If the trip date is changed, your booking will remain valid for the new date. If you are unable to attend the new trip date, you may request a refund within 7 days of the new date announcement.
If the venue or location of the trip is changed and the new venue or location is significantly different from the original, you may request a full refund within 7 days of the new venue / location announcement.

In the event that one of the above conditions is met, refunds will be processed within 21 days of the cancellation or change notification. Refunds will be made using the original payment method.

Anyone under the age of 18 must travel with an adult member acting as a guardian.
The guardian is fully responsible for the minor’s behaviour, safety, and conduct throughout the trip.
We reserve the right to refuse booking or participation if these conditions are not met.
For trips over 4 days in length, we recommend that very young children do not attend.

Customers are responsible for ensuring they have a valid passport and meet all entry requirements to the trip location(s).
Any visas or additional documentation required are the responsibility of the customer.
We accept no liability for denied entry or travel disruption due to incorrect, expired, or missing documentation.

Travel insurance is strongly recommended for all participants.
Insurance should cover medical expenses, trip cancellation, delays, and personal belongings.
We are not responsible for losses or costs that could have been covered by appropriate insurance.

Customers must comply with all entry conditions and safety instructions provided by theme parks, accommodation providers, and transport operators.
Roller coaster rides and attractions are subject to height, health, and safety restrictions.
We are not responsible if a customer is unable to participate in rides due to these restrictions.
Participation in rides and attractions is at the customer’s own risk.

Customers are expected to behave responsibly and respectfully at all times.
You are bound by our Club constitution and safeguarding policies at all times during the trip
We reserve the right to remove any customer from the trip without refund if their behaviour is disruptive, unsafe, or places others at risk.

We act as an organiser of accommodation, transport, and park entry and are not liable for the acts or omissions of third-party suppliers.
We are not liable for injury, illness, loss, damage, delay, or expense caused by circumstances beyond our reasonable control, including but not limited to weather conditions, strikes, park closures, or transport delays.

Any issues should be reported as soon as possible during the trip so we can attempt to resolve them.
Complaints made after the trip must be submitted in writing within 30 days of the end of the trip.